Policies
Returns
Returns will be accepted within 14 days of delivery for domestic and international orders. Returned merchandise must be in perfect unworn condition. The purchaser is responsible for the return shipment cost.
Please note we do not offer returns on custom orders.
We suggest you email us prior to making a purchase if you have any questions about the eligibility of a return.
International Shipping
All international orders are shipped Australia Post Express and are insured.
Expected arrival date for international orders is approximately 7-10 days from the shipment date. For international orders, a customs duty may be charged to you depending upon the country in which you reside. LLOYD STEVEN is not responsible for payment of this duty. By law, we cannot change the value of order on commercial invoices. We must adhere to all international import/export laws.
If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.
Domestic Shipping
All international orders are shipped Australia Post Express and are insured.
Expected arrival date for international orders is approximately 2-3 days from the shipment date.
Shipping Policies
Orders are sent as soon as the pieces are finished. Domestic and international orders are shipped Australia Post Express and take anywhere from 3 days to 2 weeks depending on buyers location. Buyer will receive a shipment confirmation email with the shipping tracking number.
We cannot be held responsible for any lost or stolen packages deemed delivered by the shipping carrier. Proof of a lost package must be proven by shipping the carrier. We will not be held responsible for packages that are successfully delivered and then stolen. While this is optional, we suggest you opt for a required signature upon delivery.
Collection of Your Personal Information
When you visit www.lloydsteven.com, some information about your computer hardware and software is inherently automatically collected, such as your IP address, domain name, browser type, access time and referring website addresses. We do not use this information for any purpose, other than in implementing improvements and analyzing the site’s performance and for troubleshooting purposes. You can visit our site without telling us who you are, however, when placing an order online or subscribing to our mailers, you will provide us with Personal Data. We require only the information that is reasonably required to for you to receive your order and for us to contact you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
International Privacy Laws
If you are visiting the www.lloydsteven.com from outside the Australia, please be aware that you are sending information to Australia where our servers are located. Information you submit may then be transferred within the Australia or back out of the Australia to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the Australia) may not necessarily have data protection laws as comprehensive protective as your country of residence; however, our collection, storage, and use of your data will at all times continue to be governed by this Privacy Policy.
If you are a member of the European Union (EU), you have special rights under the GDPR. Those include: You have the right to object to the processing of your data and the right to portability of your data. All complaints must be sent to support@lloydsteven.com. You also have the right to erasure, rectification, access, or to seek restrictions to the processing of your personal data in our system. To the extent you provide consent to our processing of your personal data, you have the right to withdraw that consent at any time. Any withdrawal of consent does not apply to data collected lawfully prior to such consent. You have the right to lodge a complaint with a supervisory authority containing jurisdiction over GDPR related issues.
Cookies
A cookie is a data text file sent from a website to your browser, for the purpose of identifying the user and allows access to portions of the website, thus alleviating the need to continually log in with your username and password. Cookies may be stored within your system. To the extent we use cookies, we can only access information from a cookie sent by Facebook® or Instagram®, not other websites. We may use cookies to personalize your visit to our Sites, because tracking usage allows us to best determine the needs of our customers.
Children
LLOYD STEVEN products and site are not intended for individuals under the age of 18. If you are under 18, you may only use the site under the supervision of a parent or guardian. We do not collect or maintain information from anyone known to be under the age of 18, and no part of this website is designed to attract anyone under the age of 18. We do not sell products or services intended for purchase by children. If we discover or are otherwise notified that I have received any such information from a child in violation of this policy, we will delete that information.
Data Retention
We only retain Personal Data collected from Users for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Use of Your Personal Information
If you do choose to provide your personal information, we will not willingly share it with companies outside our organization, except as described in this Privacy Policy. You may at times receive communications from us related to products and services that we believe might interest you. While we believe these services may enhance your time spent on our site, you will at all times have the option and ability to opt out from receiving these communications by specifically choosing to do so via a link which will be provided within emails that we send to you. We may disclose total aggregated user statistics in order to describe services to potential advertisers, other third parties, affiliate companies, and for other lawful purposes.
The information we gather from you may be used in several ways, either now or in the future, to gain a better understanding of www.lloydsteven.com users and their usage pattern as a whole, for site administration and troubleshooting, to process transactions, contest entries and other matters you initiate, to identify preferences in content and advertising, to target editorial, advertising or other content (such as promotions, special offers or other content) we think might be of interest to you. We may also use information gathered from you to communicate changes and improvements to my website or any registration you have made.
You have the right to request access to the information we have for you. You can do this by contacting us at support@lloydsteven.com. We will make sure to provide you with a copy of the data we process about you in order to comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy electronically, unless the request specifies a different method. If you believe that the information we have about it is incorrect, or if you wish to remove your private information (such as an email address provided in an opt-in), you may contact us at support@lloydsteven.com. Any data that is no longer needed for the purposes specified herein will be deleted.
We do not give away, sell, rent or lease any users’ personally identifiable information to any merchant, advertiser or web publisher. However, non-personally identifiable user information (such as usage pattern, browser type and your computer) may be shared with third party businesses or advertisers with which we have a business or contractual relationship. We reserve the right to disclose personal information when needed to comply with the law or a legal process, cooperate with investigations of purported unlawful activities, to identify persons violating the law, in connection with the sale of part or all of LLOYD STEVEN PTY LTD. or its affiliates assets.
Please keep in mind that if you disclose personally identifiable information in a public manner through the site, this information may be collected and used by others accessing those portions of the site. We do not monitor information you disclose on the site nor do we accept any liability associated with your voluntary disclosure of the same.
You are responsible for reviewing the privacy statements and policies of other websites you choose to link to or from the site, so that you may understand how they collect, use and store your information. We are not responsible for the privacy statements, policies or content of any other websites. Websites containing co-branding (referencing the LLOYD STEVEN name and a third party’s name) contain content delivered by the third party and not the LLOYD STEVEN brand.
Limitations
By using www.lloydsteven.com you agree that we are not responsible for: (i) any disclosure of your personal information made by you to a third party through your use of the site; (ii) any disclosure of your personal information obtained illegally from us; or (iii) any accidental disclosure of your personal information made by LLOYD STEVEN.
Policy Changes
We may modify this Privacy Policy from time to time. Any modifications will be effective immediately when we post them. We will take steps to notify users of any modifications, however, you are responsible for reviewing any modified terms. When we update our Policies, we will note the date of revisions at the top of the Policy. Your continued use of the site following any changes means you accept and agree to any changes. For your convenience and future reference, the date of the Privacy Policy is included so that you can compare any different versions of the Privacy Policy to determine any changes made to the Privacy Policy. This Privacy Policy was established April 27th 2024.
Your Comments and Concerns
All other feedback, comments, requests for technical support and other communications should be directed to: studio@lloydsteven.com